So JetBlue tweets. Big f$$*%ing deal. You don’t even know how to send a coupon, the best part of Twitter. Asshats.
Just because you CAN have a Twitter stream does not mean you SHOULD have one.
The airline business is a shitty business. Overall, JetBlue $jblu has been pretty good (I am alive). Website is fine, rewards program is good, leather seats, and TV. I have rewarded them with loyalty. I fly JetBllue. That’s how it works.
But because the airline business is a shitty business and there really are a bunch of relatively shitty choices, it does not take much to lose a customer or gain a customer. Hence, there is NO investment in customer service.
That makes no sense to me. There is no reason for JetBlue to suck so much ass. The tools are there to handle your best customers. All I can do is vote with my wallet and blog and Twitter stream so I will. Maybe the intern running the Twitter could sign up for Assistly , email me, call me, something….Instead, they will get abused for what I believe is stealing my time and money.
I believe JetBlue is screwing around with flights and schedules, especially from San Diego. For the fourth time in 6 months, JetBlue has cancelled a flight and while they send me an email and phone me a few hours before, that’s all you get.
Since there are no other choices out of the city to certain destinations, you are stranded or left to book a last minute trip at mind boggling last minute rates on another shitty airline. Mistakes happen, but this is not a mistake. I believe JetBlue is cancelling flights at the last minute based on the reservation numbers. I don’t have the time ot care to prove it, I am the customer and it seems obvious.
JetBlue has now cost me way too much money to consider them. I will fight them for for my $3-4,000 because I can. I will be relentless.
JetBlue…like American Express you are dead to me.
On the bright side @JetBlue …JFK airport sucks balls in the worst ways so it was inevitable.