Last night this link of Jeff Bezos being interviewed by Charlie Rose in 1999 was being passed around.
You must watch it. Jeff lays out a guide to profit by focusing on customers that is just as fresh today.
I have been investing in customer support for a long time.
I love customers.
It’s perfect that the company is called Kustomer.com …with our new education leadership, the legal spelling of customer might get changed to Kustomer.
I have a lot more to say about Kustomer and customers over the next few weeks. I am also excited that Brad will be fireside chatting with me in NYC next month at Stocktoberfest .
In the meantime, my post from May of last year – ‘The Death of Retail is the Birth of Retail‘ is just as relevant today and has some great links worth rereading. Per the blog post, I remain long Amazon, Shopify and Apple but have since sold Paypal.
Also published on Medium.